FREQUENTLY ASKED QUESTIONS

How long does it take to travel between the hotel and the airport, and how much does a taxi cost?

Bangkok is served by two international airports: Suvarnabhumi Airport (BKK) and Don Mueang International Airport (DMK). Travel time between the hotel and either airport is approximately 60 minutes, depending on traffic conditions. Metered taxi fares start from approximately THB 500.

Guests can also use ride-hailing services such as Grab for airport transfers.

What are the nearest BTS Skytrain and MRT stations?

The nearest BTS Skytrain station is Chong Nonsi, approximately a 9-minute walk from the hotel. The nearest MRT station is Sam Yan, approximately a 12-minute walk away.

How can I get to the hotel using the Airport Rail Link?

From Suvarnabhumi Airport, take the Airport Rail Link to Phaya Thai Station. Transfer to the BTS Skytrain and travel to Chong Nonsi Station via Siam Station. Amara Bangkok is approximately a 9-minute walk from Chong Nonsi Station.

The Airport Rail Link operates daily from 6:00 AM to midnight and can be accessed from Level B1 at Suvarnabhumi Airport.

Where is the nearest ATM or currency exchange?

The nearest ATM is at Krungthai Bank, less than a 3-minute walk from the hotel. Please contact our team if you require directions or assistance locating nearby banking or currency exchange services.

What payment methods does the hotel accept?

The hotel accepts cash, Visa and Mastercard.

Is there a convenience store near the hotel?

Yes. A 7-Eleven convenience store is approximately a 1-minute walk from the hotel.

Is babysitting service available?

No. Babysitting service is currently not available.

Does the hotel provide complimentary Wi-Fi?

Yes. Complimentary Wi-Fi is available to all hotel guests. Login details will be provided upon check-in.

Is parking available at the hotel?

Yes. The hotel has a multi-storey car park that can accommodate up to 121 vehicles.

Do I need to reserve parking in advance?

No. Parking is available on a first-come, first-served basis. For meetings and seminars, parking spaces may be reserved in advance for VIP guests.

Are pets allowed at the hotel?

No. Pets are not permitted at the hotel.

Are senior discounts available?

No. Senior discounts are currently not available.

Is medical assistance available at the hotel?

The hotel does not have an on-site clinic. However, a doctor-on-call service is available.

What taxes and service charges apply?

A total of 17% in VAT and service charge applies.

Does the hotel offer airport limousine transfers?

Yes. Private limousine transfers are available between Amara Bangkok and Suvarnabhumi Airport (BKK) or Don Mueang International Airport (DMK).

One-way rates are:

• Toyota Camry: THB 1,800 net per trip for up to 2 passengers
• Mercedes-Benz S-Class or BMW 7 Series: THB 5,500 net per trip for up to 2 passengers
• Toyota Commuter Van: THB 2,400 net per trip for up to 6–8 passengers

Reservations must be made at least 72 hours in advance. Airport transfer reservations are non-refundable in the event of cancellation.

Is accessible parking available?

Yes. Two accessible parking spaces are available on the ground floor behind the hotel. These spaces are located near the hotel building and separate from the multi-storey car park.

Are accessible pick-up and drop-off points available?

Yes. The hotel has a designated pick-up and drop-off area for guests requiring accessibility assistance.

Can the hotel receive and store packages or parcels before my arrival?

Yes. The hotel can receive and store packages and parcels in a designated storage room. Guests should contact the hotel and provide their name to arrange collection. Packages can be stored for up to three months, after which they will be returned to the sender.

How can I contact Lost & Found?

For Lost & Found assistance, please contact the Front Desk by email at amarabangkok@amarahotels.com or by phone at +66 2 021 8888.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 12:00 PM.

Can I check in early?

Early check-in is subject to availability. To guarantee access to your room before the standard check-in time, we recommend reserving the room from the previous night at the applicable full room rate.

Is a deposit required at check-in?

Yes. A deposit is required at check-in and can be paid by cash or credit card. The deposit will be returned at check-out or shortly after, depending on the payment method.

Can I upgrade to a higher room category?

Yes. Room upgrades are subject to availability, and additional charges may apply depending on the room category and rate.

What are the Club benefits?

Guests staying in eligible Club room categories enjoy access to the Club Lounge on the 20th floor, with the following benefits:

• Cookies with coffee or tea from 9:00 AM to 4:00 PM
• Evening cocktails and canapés from 5:00 PM to 7:00 PM
• Late check-out until 4:00 PM, subject to availability

Club Lounge benefits are not applicable on the departure date. Children must be accompanied by a parent or guardian at all times.

Is smoking permitted in guest rooms?

No. Smoking is strictly prohibited in all guest rooms. A THB 20,000 cleaning fee applies in the event of a violation.

Can I bring durian into my room?

No. Durian is strictly prohibited in all guest rooms. A THB 5,000 cleaning fee applies in the event of a violation.

Is smoking cannabis permitted in guest rooms?

No. Smoking cannabis is strictly prohibited in all guest rooms. A THB 50,000 cleaning fee applies in the event of a violation.

Can I request a baby cot?

Yes. Baby cots are available upon request at no additional charge.

Are accessible rooms available?

Yes. Accessible rooms are available and can be requested, subject to availability.

Are connecting rooms available?

Yes. Connecting rooms are available in selected Deluxe, Executive and Club room categories, with king or twin bed configurations. Connecting rooms are subject to availability and cannot be guaranteed.

Do all rooms have balconies?

No. Balconies are available only in the Amara Suite and are non-smoking areas.

Is the minibar complimentary?

The in-room minibar is complimentary for guests staying in Club Rooms and selected higher room categories, including Club Cabana, Club 10 and Amara Suite.

Can the in-room chiller be used to store food?

The in-room glass-door chiller is not a refrigerator and is not designed for the safe storage of perishable food. The temperature is approximately 25°C and can be adjusted using the control inside the compartment.

Is a hair dryer provided in the room?

Yes. Hair dryers are provided in all room types and are located in the bathroom. If you require assistance, please contact Reception.

Are bathtubs available in all room types?

No. Bathtubs are available in selected Club room categories and suites. Club Cabana rooms do not have bathtubs and instead feature two private Jacuzzis.

Are visitors or non-registered guests allowed in guest rooms?

Yes. Visitors are permitted subject to the hotel's identification and verification requirements at the Front Desk.

What accessible room and bathroom facilities are available?

Amara Bangkok offers designated wheelchair-accessible guest rooms with accessible bathrooms and 92 cm-wide doorways. A wheelchair-accessible bathroom is also available in the Lobby.

Are hearing-accessible rooms available?

The hotel does not have specially designated hearing-accessible rooms. Guests with hearing impairments can be accommodated in standard guest rooms.

Are allergy-friendly rooms available?

The hotel does not have specially designated allergy-friendly rooms. However, the team can assist with specific requests, such as changing pillowcases, bed linen or other in-room items, where possible.

Are vegetarian options available?

Yes. Vegetarian options are available at all dining outlets upon request.

Are vegan and gluten-free options available?

Yes. Vegan and gluten-free dining options are available.

Is the food at the hotel Halal-certified?

No. The hotel's dining outlets are not Halal-certified. Guests with specific dietary requirements are encouraged to inform the team so that we can assist where possible.

Is a children's menu available?

Yes. A dedicated children's menu with a selection of child-friendly dishes is available.

Are high chairs available?

Yes. High chairs are available at Element Restaurant.

What are the operating hours of AkaAza Rooftop Bar?

AkaAza Rooftop Bar is open daily from 8:00 AM to midnight. Last orders are at 11:00 PM for food and 11:30 PM for drinks.

What time is breakfast served?

Breakfast is served daily from 6:00 AM to 10:30 AM.

What is the breakfast price?

Guests who have booked a room rate without breakfast can add breakfast for THB 700++ per person.

What is the best time to avoid queues at breakfast?

For a quieter breakfast experience, we recommend dining between 6:00 AM and 9:00 AM.

Is in-room breakfast available?

Breakfast from the buffet at Element Restaurant is not available for in-room dining. Guests can order separately from the in-room dining menu at an additional charge.

Can I order food from outside the hotel?

Yes. Guests may order food from outside the hotel. Please provide your room number to the delivery driver when placing your order and ensure payment is completed directly with the delivery provider.

Where is smoking permitted?

Smoking is permitted only in designated outdoor areas at Element Restaurant and outside the hotel's main entrance.

What are the operating hours of the swimming pool?

The swimming pool is open daily from 07:00 AM to Midnight.

Non-hotel guests may access the pool with a minimum spend of THB 1,500++ per person at AkaAza Rooftop Bar.

Are showers and lockers available at the swimming pool?

No. Shower and locker facilities are not available at the swimming pool.

Is there a children's pool?

Yes. A children's pool is located next to the main swimming pool.

Is food and beverage service available at the swimming pool?

Yes. Food and beverages are available from AkaAza Rooftop Bar from 8:00 AM to 11:30 PM. Last orders for food are at 11:00 PM.

How deep is the swimming pool?

The main swimming pool is 1.3 metres (4.2 feet) deep.

Is smoking permitted at AkaAza Rooftop Bar?

Yes. Smoking is permitted only in the designated smoking area near the AkaAza restrooms.

Can I reserve a sunbed?

No. Sunbeds are available on a first-come, first-served basis and cannot be reserved.

Is there a gym at the hotel?

Yes. The Sky Gym is located on the 22nd floor and is open 24 hours a day. A guest room key card is required for access.

Is there a business centre at the hotel?

No. The hotel does not have a dedicated business centre. However, the Front Desk can assist with services such as photocopying and scanning.

Does the hotel provide laundry service?

Yes. Laundry service is available at an additional charge. A price list and laundry bag are provided in the room. To request collection, please complete the laundry form and contact the hotel team by pressing “0” on your room phone.

Does the hotel have a spa?

The hotel does not have a dedicated spa facility. However, in-room massage services are available.

Can I bring durian into the hotel?

No. Durian is not permitted anywhere within the hotel premises. A THB 5,000 cleaning fee applies in the event of a violation.

Is smoking cannabis permitted at the hotel?

No. Smoking cannabis is strictly prohibited within the hotel premises. A THB 50,000 cleaning fee applies in the event of a violation.

Do all guests have access to the Jacuzzis?

No. The open-air private Jacuzzis are exclusively available to guests staying in Club Cabana rooms booked directly through the hotel's website. Club Cabana rooms are located on the 9th floor.

Is there a dress code for the hotel's restaurants, bars and Club Lounge?

There is no formal dress code. However, bathrobes are not permitted in Element Restaurant or the Club Lounge.

Are there shopping malls near the hotel?

Yes. Several of Bangkok's major shopping destinations are within approximately 15–30 minutes by taxi, depending on traffic conditions. These include MBK Center, CentralWorld, Siam Paragon, Central Embassy, Samyan Mitrtown and Terminal 21.

Chatuchak Weekend Market is also accessible by taxi from the hotel.

Are there any night markets near the hotel?

Yes. Patpong Night Market, located on Silom Road, is approximately 450 metres or a 6-minute walk from the hotel.

Asiatique The Riverfront, located along the Chao Phraya River, is approximately 20 minutes away by taxi, depending on traffic conditions.

Is my personal information safe with you?

Yes, your personal information is safe with us, to read more, please visit our Privacy Policy

Will my membership expire?

No, membership does not expire.

How can I update my personal details?

To update your personal details, you need to login into your account and go to Profile

How can I view my upcoming or past reservations?

Login into your account and go to Reservations

How do I login into my account?

To login, use your email address and password.

Can I call or email the hotel and make a reservation using my membership account?

No, in order to get access to member rates and offers, you will need to make a reservation exclusively through amarahotels.com

How do I view the members-only deals and offers?

You can view the exclusive rates via:

• Our amarahotels.com website
• Our Members emails featuring special deals

I have more questions. Who can I get in touch with?

If you have more questions on the Amara membership programme, please email us at marcom.bangkok@amarahotels.com