Frequently Asked Questions


How long does it take to get to the hotel to the airport and how much does it cost? 
There are two international airports in Bangkok which are Suvarnabhumi Airport (BKK) and Don Mueang International Airport (DMK). The taxi fare is around 400 – 500 THB, calculated by meter. It takes approximately 45 – 60 minutes from the hotel to the airport depending on the traffic conditions. It is advisable to depart to the airport at least 2-3 hours before the scheduled departure time in case of heavy traffic conditions during rush hour.


What is the nearest sky train or metro station? 
The nearest sky train (BTS) is Chong Nonsi station and the nearest metro (MRT) is Samyan station. Both BTS and MRT are 10 minutes walking distance from the hotel. Hotel provides complimentary Tuk-tuk drop off service to BTS Sala Dang Station.


How to get to your hotel by Airport Link?
The Airport Rail Link operates from 6am. – 12am. daily and is located at B1 level at the airport. Visitor can access to the map and station line as attached. Visitor have to take train from SVB station and get down at Phaya Thai station. Next, visitor have to change to BTS Sky Train at Phaya Thai station to Siam station and switch line from Sukhumvit line to Silom line, which is heading to the Bang Wa station. Our hotel is located nearby Sala Daeng and Chongnonsi station which take 5-7 minutes by walking. 


Where is the nearest bank or currency exchange?
ATM machines under Bank of Ayudhya (Krungsri Bank) are available near to the hotel’s main entrance. When you are at the front of the hotel’s main entrance, turn right and you will reach there with a 3 minutes walking distance. Besides, money exchange is also located nearby with a 2 minutes walking distance. Currency exchange is also available at the hotel reception.


Is there a mini mart near by the hotel?
7-Eleven is 2 minutes walking distance from the hotel.


Is there babysitting service available? 
No, babysitting service is not available at the moment.


Does the hotel provide free Internet access? 
Yes, internet access is provided as a complimentary to all guests who staying at the hotel. The login information and password will be provided upon check-in.


Is there car park available at the hotel? 
Yes, thre is a multi-storey car park that can accommodate up to 121 cars.


Is a doctor available at the Hotel? 
No, there is no clinic available in the hotel. However, we provide doctor on-call service.


How much does the Hotel limousine service cost? 
Hotel limousine service for airport transfer are as below:

  • Toyota Camry        THB 1,500 net per car per way (Maximum of 3 people)
  • 8-seater Toyota   THB 2,200 net per car per way (Maximum of 8 people)



What are the check-in, check-out timings?
Check-in time: After 14.00hrs (local time)
Check-out time: By 12.00hrs (local time)


Can I check-in early? 
Early check-in is subject to availability and occupancy. Guest is encouraged to reserve the room one night in advance to ensure the room is ready upon arrival. This will be charged at the full previous day's rate.


Can I bring durian or eat durian in my room? 
Durian is not permitted on hotel premises.


Can I request a baby cot? Is there any additional charge? 
Baby cot is available upon request without additional charge.


Do you have any accessible rooms? 
Guest can request accessible room upon check-in.


Do all rooms have balcony? 
Balcony is only available for Suite, which is the highest room category.



Is there a vegetarian menu available?
Vegetarian menu is available at all outlets.


What are the operating hours for the bar?
Our rooftop bar AkaAza operates from 2pm until midnight. The last order for food is 10.30pm. and 11.30pm. for drink.


Can I order breakfast in my room?
Breakfast item is only allowed to dine-in at Element. However, guest can choose to order in-room dining service through the menu with additional charges.


Can we bring our own Wine and Whisky and consume it at the restaurant?
Guest can bring their own alcohol to the restaurant. However, a corkage fee of 500 THB net will be charged for wine, 800 THB net for whisky and liqueur (per bottle).


Is the food Halal Certified?
No, we are not Halal certified.


What time is breakfast served?
Breakfast is served from 6am. to 10.30am. daily.


Is smoking allowed at  ?
Smoking is allowed at Element's outdoor area and in front of lobby.


Can I order food outside the hotel? 
Yes. Please mention the room number to the driver while placing order and ensure the payment is completed.



What are the operating ours of the swimming pool?
Swimming pool opens from 6am – 6pm daily.


Is there a gym or sauna in the Hotel?  
Gym is available for 24 hours, located on the 22th floor. For security and safety reasons, you need to access to the gym with your room key card.


Is there a business centre available?
No, business centre is not available. However, the front office will be pleased to assist on any business-related matters (photo copying, faxing and etc).


Does the hotel provide a laundry service?
Yes, laundry service is available with additional charges. The pricing list and laundry bag are placed on the closet. If you require the service, please fill up the form, press 0 on the room phone and leave the laundry bag in front of your room. 


Do you have spa facilities?
Unfortunately, there is no spa facility and service provided in the hotel.


Can I smoke at the bar?
Yes, you can, the smoking area at AkaAza is located at the corner in front of the toilet.


Do you serve food at the swimming pool?
Food and beverage are available at AkaAza from 5pm. to midnight.


Is there shower room and locker room at the swimming pool area?
Swimming pool is open for in-house guest only. Shower room and locker is not available at swimming pool area.


Can I reserve a sunbed in the morning?
Reservation for the sunbed is not available. It is under first come first serve basis due to limited space at the swimming pool area.


Nearby Attractions

Are there any shopping centres near the hotel and if, so where are they?
It only takes 20 minutes to reach shopping malls such as MBK, Central World Plaza, Siam Paragon, Central Embassy, Samyan Midtown, Terminal 21 and Chatuchak (JJ) Weekend Market. Approximately 15 – 3o minutes by Taxi.


Is there any night market near by the hotel?
Asiatique which located along Choa Praya river is the nearest night market. It approximately takes 30 minutes by taxi from the hotel.



Please be assured that the safety and security of our guests and employees remain our utmost priority. As we adapt to this new normal, our hotels have stepped up and taken all necessary precautionary measures in accordance with the guidelines provided by the World Health Organization and public health authorities. You can read more at